:root{--accent: #4763d6;--accent-2: #5b7cf0;--accent-3: #7f93f5;--accent-soft: #eaf0ff;--ink: #1a2340;--text: #24304f;--text-dim: #5b6a8c;--text-mute: #93a0bd;--line: rgba(90,120,200,.16);--line-soft: rgba(90,120,200,.1);--white: #ffffff;--glass: rgba(255,255,255,.72);--glass-strong: rgba(255,255,255,.86);--ok: #1fa971;--ok-bg: #e4f7ee;--warn: #c98a12;--warn-bg: #fdf3dd;--danger: #d94452;--danger-bg: #fde7e9;--shadow-sm: 0 2px 10px rgba(60,90,170,.08);--shadow: 0 10px 30px rgba(60,90,170,.12);--shadow-lg: 0 20px 50px rgba(50,80,160,.18);--grad: linear-gradient(135deg, #4763d6 0%, #5b7cf0 55%, #7f93f5 100%);--radius: 16px;font-family:Inter,Segoe UI,system-ui,-apple-system,sans-serif}*{box-sizing:border-box}html,body{height:100%}body{margin:0;color:var(--text);background:#e9f0fb url(/bg.png) no-repeat center center fixed;background-size:cover;-webkit-font-smoothing:antialiased}button{font-family:inherit}@keyframes riseIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes pulseDot{0%{box-shadow:0 0 0 0 currentColor;opacity:1}70%{box-shadow:0 0 0 5px transparent;opacity:.85}to{box-shadow:0 0 0 0 transparent;opacity:1}}@keyframes floatUp{0%{opacity:0;transform:translateY(16px) scale(.99)}to{opacity:1;transform:none}}.loading{display:flex;align-items:center;justify-content:center;min-height:70vh;color:var(--text-dim);font-size:.95rem;animation:fadeIn .4s ease}.tk-login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}.tk-login-card{width:100%;max-width:400px;background:var(--glass-strong);backdrop-filter:blur(18px) saturate(1.2);-webkit-backdrop-filter:blur(18px) saturate(1.2);border:1px solid rgba(255,255,255,.7);border-radius:22px;padding:38px 32px;box-shadow:var(--shadow-lg);animation:floatUp .6s cubic-bezier(.16,1,.3,1)}.tk-login-brand{display:flex;justify-content:center;margin-bottom:10px}.tk-logo{height:66px;width:auto;display:block}.tk-logo-sm{height:34px;width:auto;display:block}.tk-login h1{text-align:center;font-size:1.35rem;margin:6px 0 3px;color:var(--ink);letter-spacing:-.01em}.tk-login .sub{text-align:center;color:var(--text-dim);font-size:.88rem;margin:0 0 24px}.tk-form{display:flex;flex-direction:column;gap:5px}.tk-form label{font-size:.78rem;color:var(--text-dim);margin-top:10px;font-weight:500}.tk-form input,.tk-input,select,textarea{background:#fff;border:1px solid var(--line);border-radius:11px;padding:11px 13px;color:var(--text);font-size:.92rem;font-family:inherit;transition:border-color .15s,box-shadow .15s}.tk-form input:focus,.tk-input:focus,select:focus,textarea:focus{outline:none;border-color:var(--accent-2);box-shadow:0 0 0 3px #5b7cf029}.btn{background:var(--grad);color:#fff;border:none;border-radius:11px;padding:11px 18px;font-size:.9rem;font-weight:600;cursor:pointer;box-shadow:0 6px 16px #4763d647;transition:transform .12s,box-shadow .15s,filter .15s}.btn:hover{transform:translateY(-1px);box-shadow:0 10px 22px #4763d65c;filter:brightness(1.03)}.btn:active{transform:translateY(0)}.btn:disabled{opacity:.55;cursor:not-allowed;transform:none;box-shadow:none}.btn-block{width:100%;margin-top:20px;padding:13px}.btn-ghost{background:#ffffffb3;border:1px solid var(--line);color:var(--text-dim);border-radius:10px;padding:8px 13px;font-size:.85rem;cursor:pointer;transition:all .14s}.btn-ghost:hover{color:var(--accent);border-color:var(--accent-2);background:#fff}.tk-error{color:var(--danger);font-size:.83rem;margin-top:12px}.tk-app{display:grid;grid-template-columns:244px 1fr;grid-template-rows:62px 1fr;height:100vh}.tk-topbar{grid-column:1 / -1;display:flex;align-items:center;justify-content:space-between;padding:0 22px;background:var(--glass);backdrop-filter:blur(16px) saturate(1.3);-webkit-backdrop-filter:blur(16px) saturate(1.3);border-bottom:1px solid rgba(255,255,255,.55);box-shadow:0 1px 0 var(--line-soft)}.tk-brand{display:flex;align-items:center;gap:12px}.tk-brand-name{font-weight:700;color:var(--ink);font-size:1.02rem;letter-spacing:-.01em}.tk-topbar-right{display:flex;align-items:center;gap:14px;font-size:.85rem;color:var(--text-dim)}.tk-topbar-right .who{font-weight:500}.tk-sidebar{background:var(--glass);backdrop-filter:blur(16px) saturate(1.3);-webkit-backdrop-filter:blur(16px) saturate(1.3);border-right:1px solid rgba(255,255,255,.5);padding:18px 12px;overflow-y:auto}.tk-side-group{margin-bottom:22px}.tk-side-label{font-size:.68rem;text-transform:uppercase;letter-spacing:.08em;color:var(--text-mute);padding:0 10px 9px;font-weight:600}.tk-side-item{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:9px 12px;border-radius:11px;cursor:pointer;font-size:.88rem;color:var(--text-dim);font-weight:500;transition:all .14s;position:relative}.tk-side-item:hover{background:#ffffffbf;color:var(--ink)}.tk-side-item.active{background:var(--white);color:var(--accent);font-weight:600;box-shadow:var(--shadow-sm)}.tk-side-item.active:before{content:"";position:absolute;left:0;top:20%;height:60%;width:3px;border-radius:3px;background:var(--grad)}.tk-side-count{font-size:.72rem;color:var(--text-mute);background:var(--accent-soft);border-radius:999px;padding:1px 8px}.tk-main{overflow-y:auto;padding:24px 28px}.tk-main>div{animation:riseIn .4s ease}.tk-list-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.tk-list-head h2{margin:0;font-size:1.3rem;color:var(--ink);letter-spacing:-.01em}.tk-filters{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:16px}.tk-filters select,.tk-search{font-size:.85rem;padding:9px 12px}.tk-search{min-width:260px}.tk-table{width:100%;border-collapse:separate;border-spacing:0;background:var(--white);border:1px solid var(--line-soft);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow)}.tk-table th{text-align:left;font-size:.68rem;text-transform:uppercase;letter-spacing:.06em;color:var(--text-mute);padding:13px 16px;border-bottom:1px solid var(--line-soft);font-weight:600;background:#fbfcff}.tk-table td{padding:13px 16px;border-bottom:1px solid var(--line-soft);font-size:.88rem}.tk-table tr:last-child td{border-bottom:none}.tk-table tbody tr{cursor:pointer;transition:background .12s}.tk-table tbody tr:hover{background:var(--accent-soft)}.tk-num{color:var(--text-mute);font-variant-numeric:tabular-nums;font-weight:600}.tk-subject{font-weight:600;color:var(--ink)}.tk-sub-line{color:var(--text-mute);font-size:.79rem}.tk-empty{padding:46px;text-align:center;color:var(--text-dim);background:var(--white);border-radius:var(--radius);box-shadow:var(--shadow);margin-top:4px}.tk-status{display:inline-flex;align-items:center;gap:6px;font-size:.75rem;font-weight:600;padding:4px 10px;border-radius:999px;white-space:nowrap}.tk-status .dot{width:7px;height:7px;border-radius:50%;animation:pulseDot 2.6s infinite}.tk-pri{font-size:.72rem;font-weight:700;padding:3px 9px;border-radius:999px;text-transform:capitalize}.pri-low{color:var(--text-dim);background:#eef1f7}.pri-normal{color:var(--accent);background:var(--accent-soft)}.pri-high{color:var(--warn);background:var(--warn-bg)}.pri-urgent{color:var(--danger);background:var(--danger-bg)}.tk-chip{font-size:.75rem;color:var(--text-dim);background:#f1f4fb;border:1px solid var(--line-soft);border-radius:999px;padding:2px 10px}.tk-detail{display:grid;grid-template-columns:1fr 310px;gap:22px}.tk-back{background:none;border:none;color:var(--text-dim);cursor:pointer;font-size:.86rem;padding:0;margin-bottom:16px;font-weight:500;transition:color .14s}.tk-back:hover{color:var(--accent)}.tk-detail-head{margin-bottom:20px}.tk-detail-head h1{font-size:1.45rem;margin:0 0 8px;color:var(--ink);letter-spacing:-.01em}.tk-detail-meta{display:flex;gap:9px;align-items:center;color:var(--text-mute);font-size:.84rem;flex-wrap:wrap}.tk-issue{border:1px solid var(--line-soft);border-left:4px solid var(--accent-2);border-radius:14px;padding:18px 20px;background:var(--white);margin-bottom:22px;box-shadow:var(--shadow-sm);animation:riseIn .35s ease}.tk-issue-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:11px}.tk-issue-label{font-size:.68rem;text-transform:uppercase;letter-spacing:.08em;color:var(--accent);font-weight:700}.tk-convo-label{font-size:.68rem;text-transform:uppercase;letter-spacing:.06em;color:var(--text-mute);margin:4px 0 14px;font-weight:600}.tk-thread{display:flex;flex-direction:column;gap:14px}.tk-msg{border:1px solid var(--line-soft);border-radius:14px;padding:15px 17px;background:var(--white);box-shadow:var(--shadow-sm);animation:riseIn .35s ease}.tk-msg.inbound{background:#f6f9ff;border-color:#5b7cf029}.tk-msg.internal{background:var(--warn-bg);border-color:#c98a1247}.tk-msg-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:9px}.tk-msg-who{font-weight:700;font-size:.87rem;color:var(--ink)}.tk-msg-who .role{color:var(--text-mute);font-weight:500;font-size:.76rem;margin-left:7px}.tk-msg-time{color:var(--text-mute);font-size:.76rem}.tk-msg-body{white-space:pre-wrap;font-size:.91rem;line-height:1.6;color:var(--text)}.tk-internal-tag{font-size:.66rem;color:var(--warn);text-transform:uppercase;letter-spacing:.05em;font-weight:700}.tk-reply{margin-top:20px;border:1px solid var(--line);border-radius:14px;padding:16px;background:var(--white);box-shadow:var(--shadow-sm)}.tk-reply textarea{width:100%;min-height:96px;resize:vertical}.tk-reply-bar{display:flex;align-items:center;justify-content:space-between;margin-top:12px}.tk-toggle{display:inline-flex;align-items:center;gap:8px;font-size:.83rem;color:var(--text-dim);cursor:pointer}.tk-side-panel{display:flex;flex-direction:column;gap:16px}.tk-card{border:1px solid var(--line-soft);border-radius:14px;background:var(--white);padding:16px 18px;box-shadow:var(--shadow-sm)}.tk-card h3{font-size:.7rem;text-transform:uppercase;letter-spacing:.06em;color:var(--text-mute);margin:0 0 13px;font-weight:600}.tk-field{margin-bottom:13px}.tk-field:last-child{margin-bottom:0}.tk-field label{display:block;font-size:.75rem;color:var(--text-dim);margin-bottom:6px;font-weight:500}.tk-field select,.tk-field input{width:100%;font-size:.86rem;padding:9px 11px}.tk-kv{display:flex;justify-content:space-between;font-size:.84rem;padding:5px 0}.tk-kv .k{color:var(--text-mute)}.tk-time-row{display:flex;justify-content:space-between;font-size:.81rem;padding:7px 0;border-bottom:1px solid var(--line-soft)}.tk-time-total{font-weight:700;font-size:1.15rem;color:var(--ink)}.tk-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#1e2d5a52;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;align-items:center;justify-content:center;padding:20px;z-index:50;animation:fadeIn .2s ease}.tk-modal{width:100%;max-width:540px;background:var(--white);border:1px solid rgba(255,255,255,.8);border-radius:20px;padding:26px;box-shadow:var(--shadow-lg);animation:floatUp .35s cubic-bezier(.16,1,.3,1)}.tk-modal h2{margin:0 0 18px;font-size:1.15rem;color:var(--ink)}.tk-modal .row{display:grid;grid-template-columns:1fr 1fr;gap:12px}.tk-modal .tk-field input,.tk-modal .tk-field select,.tk-modal .tk-field textarea{width:100%}.tk-modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.adm-tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin-bottom:20px;flex-wrap:wrap}.adm-tab{background:none;border:none;color:var(--text-dim);font-size:.88rem;padding:10px 15px;cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .14s;font-weight:500}.adm-tab:hover{color:var(--ink)}.adm-tab.active{color:var(--accent);border-bottom-color:var(--accent-2);font-weight:600}.adm-hint{color:var(--text-dim);font-size:.85rem;margin:0 0 16px}.adm-row{display:flex;gap:10px;align-items:center;margin-top:14px}.adm-form{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:14px}.adm-form input,.adm-form select{font-size:.85rem;padding:9px 11px}@media(max-width:900px){.tk-app{grid-template-columns:1fr}.tk-sidebar{display:none}.tk-detail{grid-template-columns:1fr}}.adm-layout{display:grid;grid-template-columns:220px 1fr;gap:22px;align-items:start}.adm-nav{display:flex;flex-direction:column;gap:6px}.adm-nav-item{display:flex;flex-direction:column;gap:2px;text-align:left;background:var(--white);border:1px solid var(--line-soft);border-radius:12px;padding:11px 14px;cursor:pointer;transition:all .14s;box-shadow:var(--shadow-sm)}.adm-nav-item:hover{border-color:var(--accent-3);transform:translate(2px)}.adm-nav-item.active{border-color:var(--accent-2);box-shadow:0 6px 18px #4763d62e}.adm-nav-label{font-size:.9rem;font-weight:600;color:var(--ink)}.adm-nav-item.active .adm-nav-label{color:var(--accent)}.adm-nav-desc{font-size:.72rem;color:var(--text-mute)}.adm-content{background:var(--white);border:1px solid var(--line-soft);border-radius:var(--radius);padding:22px 24px;box-shadow:var(--shadow);min-height:300px;animation:riseIn .35s ease}.adm-content-title{margin:0 0 16px;font-size:1.1rem;color:var(--ink)}@media(max-width:900px){.adm-layout{grid-template-columns:1fr}}.kebab-btn{background:transparent;border:1px solid var(--line-soft);border-radius:9px;width:32px;height:32px;cursor:pointer;color:var(--text-dim);font-size:1.15rem;line-height:1;transition:all .14s}.kebab-btn:hover{border-color:var(--accent-2);color:var(--accent);background:#fff}.kebab-menu{z-index:60;min-width:168px;background:var(--white);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px;display:flex;flex-direction:column;gap:2px;animation:floatUp .16s ease}.kebab-item{text-align:left;background:none;border:none;border-radius:8px;padding:9px 12px;font-size:.85rem;color:var(--text);cursor:pointer;transition:background .12s,color .12s;font-family:inherit}.kebab-item:hover{background:var(--accent-soft);color:var(--accent)}.tk-banner{display:flex;align-items:center;gap:12px;justify-content:space-between;background:var(--accent-soft);border:1px solid rgba(71,99,214,.22);color:#38477d;border-radius:12px;padding:12px 16px;margin-bottom:18px;font-size:.87rem;animation:riseIn .3s ease}.tk-banner.locked{background:#f4f6fb;border-color:var(--line);color:var(--text-dim)}.tk-banner .btn-ghost{white-space:nowrap}.tk-locked{margin-top:20px;border:1px dashed var(--line);border-radius:12px;padding:16px;text-align:center;color:var(--text-mute);font-size:.86rem;background:#fafbfe}select:disabled,input:disabled,textarea:disabled{background:#f3f5fa;color:var(--text-mute);cursor:not-allowed;opacity:.8}.btn-ghost:disabled{opacity:.5;cursor:not-allowed}.tk-convo-head{display:flex;align-items:center;justify-content:space-between;margin:6px 0 14px}.tk-convo-head .tk-convo-label{margin:0}.tk-convo-head .tk-toggle{font-size:.78rem;color:var(--text-mute)}.tk-detail-topline{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}.tk-ref-badge{display:inline-flex;align-items:center;font-weight:700;font-size:.9rem;color:#fff;background:var(--grad);padding:5px 14px;border-radius:999px;letter-spacing:.01em;box-shadow:0 4px 12px #4763d647;font-variant-numeric:tabular-nums}.tk-detail-head h1{font-size:1.55rem;margin:0 0 12px}.tk-detail-sub{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.tk-detail-sub .sep{color:var(--text-mute)}.tk-detail-person{font-weight:700;color:var(--ink);font-size:.95rem}.tk-detail-company{font-weight:600;color:var(--text-dim);font-size:.95rem}.tk-contact-name{font-size:1rem;font-weight:700;color:var(--ink)}.tk-contact-email{display:inline-block;margin-top:3px;font-size:.86rem;color:var(--accent);text-decoration:none;word-break:break-all}.tk-contact-email:hover{text-decoration:underline}.tk-modal-sub{color:var(--text-dim);font-size:.86rem;margin:-8px 0 18px;line-height:1.5}.tk-section-label{font-size:.68rem;text-transform:uppercase;letter-spacing:.07em;color:var(--text-mute);font-weight:700;margin:16px 0 8px}.tk-field label .req{color:var(--danger);font-weight:700}